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A Closer Look at Coleman Furniture: A Review of the Online Shopping Experience

A Closer Look at Coleman Furniture: A Review of the Online Shopping Experience
Photo by Annie Spratt on Unsplash

Choosing a piece of furniture is an investment. That couch, dresser, table, or anything like that will become a staple in your home and help you express your own personal style. I recently wanted to get a new couch to make my living room somewhere I wanted to spend more time in, but I didn’t know where to start. That is until I found Coleman Furniture. 

Coleman Furniture is an online furniture shopping website, and I used it to pick out the perfect couch for my space recently — and plan to use it for all of my other furniture needs. Buying a piece of furniture online does require extensive research because you can’t try it out yourself, so I’m here to help you do that research by walking you through my online shopping experience with Coleman Furniture. I’ll give you an overview of the company and a step-by-step breakdown of how I used it and why I love it. 

Is Coleman Furniture Legit?

One of the first questions most people ask usually sounds something like, “Is Coleman Furniture legit?” That’s a worry most people have when it comes to online shopping, so I’ll alleviate your concerns. Coleman Furniture is a legitimate company that manufactures high-quality furniture. I determined this for myself by finding Coleman Furniture reviews and learning more about the company, so I’ll walk you through the process. 

Finding Customer Reviews

First, I went and found Coleman Furniture reviews that I could trust. After a quick internet search, I learned that this company is Better Business Bureau accredited with an outstanding A+ rating. That definitely means this company is legit! 

These are some of the best sites to find them and the ratings for Coleman Furniture: 

  • Google Reviews: 4.6 stars
  • Trustpilot: 4.2 stars
  • ShopperApproved: 4.8 stars
  • SiteJabber: 4.6 stars

I was looking for an online furniture company that had at least four stars everywhere I went because that would mean most people have had a really positive experience with them. I found that to be the case for Coleman Furniture. 

I read multiple reviews and got the idea that this company is legitimate and provides you with excellent furniture. Many reviewers mentioned that it was “hassle-free and the customer service representatives are excellent. I also learned that the process of ordering on their website is easy and painless, which was exactly what I was looking for. 

You can find all of these reviews here to learn for yourself why I chose Coleman Furniture. 

About the Company

After that, I needed to learn more about this company. I quickly realized that Coleman Furniture is so well-loved because they provide a good experience and make buying furniture something enjoyable instead of a hassle. On their website, I learned that they use competitive pricing to make sure every piece of furniture is fairly priced, which made me feel confident that I could find something in my budget. 

I also discovered that I would be able to talk to a real person if I needed customer support. That’s so important to me because it’s incredibly frustrating to call a company and try to explain a problem to a robot or choose a solution from a drop-down menu. Instead, I’d be able to talk to someone for real, human assistance. Coleman Furniture also offers free delivery and setup on thousands of items. As someone who doesn’t own a truck or anything, that’s a perfect feature. Plus, the delivery is always free, and setup is included on most items as well! 

I also needed to learn a bit more about the origins of the company before I felt comfortable buying furniture. From their website, I learned Coleman Furniture began as a true homegrown furniture business based in Houston, Texas. From there, they’ve expanded all across the US to better serve their customers. 

The big piece that stood out to me was that they’ve been in the online furniture business for about 25 years. This isn’t just some company that switched to an online platform a few years ago. Coleman Furniture has been in the online furniture business for a nearly unheard of quarter of a century! 

After reading about the company and reading the customer reviews, I felt confident that Coleman Furniture is legit and the right place for me to buy furniture, including the new couch I really wanted. 

Coleman Furniture’s Online-Only Platform

Now that I felt confident and comfortable with Coleman Furniture, I decided to use their online-only platform to pick out and order a couch. I’ll walk you through my experience at every level of this process and what I liked about Coleman Furniture. 

Website Design

One thing I noticed right away was how professional the Coleman Furniture website is. The whole website has a crisp and clean aesthetic with neutral colors, like gray and white, as the color palette. The simplicity of the website online makes all of the images of the furniture pop and stand out even more. 

On top of that, the website loads quickly and works really well on my mobile phone. All of the images are extremely high quality, so I had a clear picture of exactly what each couch I was considering looked like. The high quality images also helped me feel more confident that I would be getting the color I was seeing on the screen. The content is easy to find, and the navigation bar makes it easy to search on the website. 

Online shopping
Photo by Andrea Piacquadio: https://www.pexels.com/

Product Discovery and Filtering

Next, I started to use the website to find couches that would meet my needs and my budget. Right away, it was clear that Coleman Furniture had products from over 100 reputable brands, so I knew I was searching for high-quality options. It was easy to navigate to the product page by finding that section of the website. The entire top bar has room types listed to help get you started. If you want to find something quickly, there’s also a search bar where you can type in a keyword. 

Once I found the sofas, I started narrowing down my search. I used the convenient slider to set up my budget and clicked on the lists on the side of the web page to specify what color and type of couch I wanted. The filtering system had so many options that it really made me think about what I really wanted from a couch. Before, I’d only considered price and color. Now, I was debating the type of arms and what styles would suit my living room. This really helped me realize I could get more than a couch that worked: I could get my dream sofa. 

Product Page Features

Once I clicked on a specific couch I wanted to learn more about, I could see a general overview of the product as well as the dimensions. This feature was very helpful because I could quickly measure my space and make sure that it was exactly what I wanted size-wise. On some products, there were 360, 3D, and augmented reality views that really let me see exactly what the product would look like. The 360 view lets me spin the couch all the way around, and the 3D view lets me look at every single angle — even underneath it! 

The AR view is available for some products, and it was an amazing feature to try. When I selected a couch that offered AR view, I could open the feature directly on my mobile device without needing to download an app. From there, I could see how the couch would look in the exact spot I wanted to place it.  I didn’t have to imagine what it would be like to have this couch in my room — I could see it. 

I also loved that I could see customer reviews of the product itself and learn what people liked about it. These features helped me evaluate each sofa I considered. 

The Checkout Process

Once I picked out my dream sofa, it was time to use the website to checkout. This part of the furniture buying process was surprisingly simple and really made my experience better. 

Furniture Protection Plans and Rewards

First, I had to learn more about Coleman Furniture’s protection plans. While most of the sofas had a manufacturer warranty, there are a lot of conditions that would make it void. I was particularly interested to learn about how Coleman Furniture also offers the Guardian 5-Year Protection Plan. This plan covers accidental damage that may occur to my couch for five years, so I added that to my cart as well. I wanted to protect my beautiful new couch in case something got spilled on it! 

The good news is that if you stick with the manufacturer warranty or use the Guardian plan, you’ll get to work with Coleman Furniture directly. That means you’ll get to work with a real person and a highly-rated customer service team the whole time. 

Coleman Furniture also has a rewards program where you can earn points for every item you purchase. You don’t have to do anything special or pay a fee to be a part of it. The program gives you $1 towards qualifying purchases with every 10 points you earn. I’m excited to get to redeem the points I got from my couch next time I’m buying furniture. Maybe it’s time for a new coffee table! 

Secure Checkout and Transparent Pricing

Once I was fully ready to check out, the process was so easy! There were buttons that very clearly pointed me in the right direction, and it was simple to find and add the protection plan. One thing I really loved about the checkout process is Coleman Furniture’s transparent pricing. There weren’t any hidden prices, so I was only paying what I expected to pay. 

A great feature Coleman Furniture offers is financing with Affirm. This lets you buy today and pay in chunks over time instead of having to drop a lump sum. I love this feature because it lets me spread out the expense and just feel better about my purchase.  

Tracking Information

According to Coleman Furniture’s shipping and delivery page, tracking is available for Ground Shipping and Home Delivery orders, making it easy to check the estimated delivery date. After I ordered, I didn’t receive tracking information, as I had opted for White Glove delivery, which doesn’t include tracking. However, the delivery team kept me updated throughout the process, and my sofa arrived right on time. 

Customer Support

Coleman Furniture’s customer service is unparalleled. I couldn’t recommend working with them more. Here’s how my experience went. 

Accessing Coleman Furniture Help

I found all the help information I needed on this page. I had a pre-purchase question about when a particular sofa would be delivered, so I started chatting with a representative. That was easy, and I got my answer quickly, which let me order the couch when I wanted. The chat feature is easy and quick if you’re not someone who prefers talking on the phone. If you’d prefer to call instead, the phone number is also listed, and the website explains which extensions to dial for specific concerns. 

Professional Programs

I’m not a professional designer by any means. Just someone looking for a great couch. But if you are a professional, there are a couple of programs you should know about from Coleman Furniture. The Trade Program and the Contract Program let you get specific benefits that can help you with your business or clients. 

Also, if it’s relevant to you, there’s a military discount program where you can get up to $100 off of your order! 

Delivery

The delivery benefits are part of the reason I wanted to order with Coleman Furniture. I had a fantastic experience with the delivery process, and I’ll explain how it works. 

Preparing for Delivery

Shipping is free every time you order something from Coleman Furniture. The method of shipment is listed on the product page. You’ll find that there are three main shipping methods they may use: 

  • White Glove – They bring the furniture to your home and set everything up for you. You schedule the day and time, and Coleman Furniture does the rest. 
  • Home delivery – The furniture is delivered right to your doorstep. Depending on the product, you may still need to assemble it. This involves specialized freight carriers accustomed to handling large and heavy items such as furniture. 
  • Ground shipping – Again, the product is delivered right to your front door and shipped through common carriers such as FedEx or UPS. 

My sofa qualified for the free White Glove delivery. I got reminders about my upcoming delivery and could use those to schedule a time that worked well for me. This page gave me all the details I needed to prep for my delivery, and I have zero worries about the day my sofa came. 

Delivery Day

When my sofa came, I was nothing but impressed with the way the delivery team handled everything. The delivery team is highly professional, and they showed up right on time, so I didn’t have to wait a second longer for my new couch. They were very careful as they carried the sofa into my house. 

The delivery team had me direct them to where I wanted the couch. They set it up with so much care and didn’t mind at all when I had them tilt the couch to a different angle, so I could see what I liked best. 

The delivery team’s service was one of the most commonly shared positives in reviews, and the experience lived up to the reviews. 

Delivery
mage by Drazen Zigic on Freepik

Post-Delivery Support

Coleman Furniture recommends inspecting the furniture after setup for any missing pieces or damage, ensuring you contact Coleman Furniture while the delivery team is on-site, and note any damage on the delivery forms. I did inspect the merchandise, and while I didn’t find any problems, it was reassuring to know that if I did, Coleman Furniture would take care of it. You can always contact their excellent customer service representatives if you have an issue, and they’ll find a way to take care of it. 

The Final Verdict

I had a fantastic experience using Coleman Furniture to decorate my living room and get my dream sofa. It was easy to use, and the customer service was impeccable. My only recommendation is that the company find a way to include more styling suggestions for some pieces of furniture so I could picture a wide variety of ways to use it in my space. But this is such a little thing, and I was so satisfied with my personal experience. 

Having taken a closer look at Coleman Furniture’s online shopping experience, it’s clear why so many customers keep coming back. Their great pricing, intuitive website design, delivery, and assembly service, and attentive customer support come close to perfecting the art of online furniture shopping. If you find yourself in the market for new furniture, I highly recommend checking out Coleman Furniture.