Monitoring an employee’s phone implies listening to their phone calls, keeping track of their internet usage, reading their emails and messages, and tracking their whereabouts during office hours. There are several industries where employee monitoring is considered to be inevitable to ensure quality control and customer satisfaction. Some companies actively use employee monitoring tools like Xnspy to help improve the performance of their employees and ensure compliance with their policies and procedures. On the other hand, monitoring also leads to higher stress or paranoia in employees and might create feelings of distrust and frustration. Here are the 5 pros and cons of employee monitoring you need to consider before instituting any monitoring policy.
5 Pros of monitoring an employee’s phone
1.It boosts productivity
As every office has internet access, it becomes easier for employees to get distracted. They might want to pay a bill online using their phone, do some research for their upcoming holiday plans, and purchase something online that is low on stock. But, all these five-minute tasks cause a distraction that ends up wasting company time.
This is an obvious fact that when the employees know they are being monitored in the workplace, they start working better and eventually their output increases as well. They stop wasting time on their phones as they know their activities are under supervision. Mostly, employers institute monitoring policy because they want their workers to contribute competently. By monitoring your employees’ phone, you can track what websites they are visiting and you can take further action by blocking all the websites they shouldn’t visit during office hours.
2. It helps in performance evaluation
Every organization has a system of monitoring employee performance when it comes to giving rewards and increments. Monitoring employee’s phone for performance evaluation is the perfect technological tool. It offers you a fair and unbiased analysis of what your employees have been doing throughout the year or during a particular time span. The employers or managers can evaluate the performance of the employees in the best possible manner as it is based on the records.
Plus, surveillance tools can also work as a training tool for new and existing employees. For instance, a certain employee may have the ability to handle new requests, dealing with clients, and working in a timely manner. As you can remotely monitor as well as record their work, this could be then used in a training session with an objective to increase the company’s overall success.
3. It increases customer satisfaction
When employees are aware that their activities are being supervised, there are more chances that they will serve the customers in the best possible manner. For example, in the services industry, all the calls are regularly monitored. Therefore, employees become more conscious as they don’t know which calls are being recorded and who might be listening in. Consequently, it encourages them to adhere to policies and procedures for every call. This also helps the employers to ensure that the employees are resolving issues to the customer’s satisfaction.
4. It minimizes the chances of fraud
Data is the most important asset for any company. The correct management of data has a significant impact on the success of the company. Whether voluntarily or involuntarily, employees can intervene in the safety rules and regulations. By monitoring employees’ phones, you can ensure the safety of your confidential data. Employee surveillance tools enable you to read emails and messages, access browsing history and GPS location of your employee in real time. These monitoring tools enable you to identify any anomaly before it can cause serious damage.
5. It reduces the need for micromanaging
Mostly managers chase their employees for reports. They double-check everything that their team does and often hang over employees’ shoulders all the time. By monitoring employees remotely, the need for micromanaging employees will drastically decrease as the managers will already know what their employees are working on. Hence, employees will not have to waste 30 minutes or so giving details of their work that they have done throughout the week; rather, they can work on other tasks and projects. Indeed, it improves the overall work efficiency of the employees.
Occasionally, employees can make innocent mistakes that could potentially cost your company a lot of money; so usually, employees try to cover up their blunders. Monitoring your employees’ phone can help you identify even the smallest mistake and rectify it before it is too late. Also, as an employer or manager, you could effectively turn such silly mistakes into a learning curve for the employees.
5 Cons of monitoring an employee’s phone
1.It increases the stress level
It’s being said that, employee productivity is higher in a supervised environment. However, monitoring could cause stress and paranoia. The stress level also affects the productivity of the employees as well. This is one of the major disadvantages of employee monitoring. When the employees are aware that they are being supervised or listened to, they become more conscious of their behavior.
Since they want to perform well, the notion that a small error could cost them their jobs might be intimidating. They can end up getting so worried that they start making more frequent mistakes. They may think that meeting certain criteria is more important than quality. In order to meet the particular supervisor’s standards, employees feel pressured to behave in certain ways. In the long run, it can have a severe impact on the employees’ health, too, causing a higher sick rate.
2.It develops feelings of mistrust
Mobile phone monitoring can be intrusive to an employee’s privacy. If you have hired them for a reason, so you should have a trust that they can do their job at the best of their abilities. When an employer monitors an employee’s phone, the employees may begin to feel that they are not trusted. Some may get the impression that their employers are handling them more like kids rather than grownups. Such feelings can lead to job dissatisfaction. This is neither beneficial for the company nor the employees.
So, if you follow every single move of your employee, you can make your employee disheartened and less productive. It is important that if you want to track your employees’ phone, you must make it clear to them from the start and let employees know within their contract.
3. It causes higher employee turnover
Simply put, people don’t like to be watched. Such emotional strain and pressure also cause high employee turnover. If employees have to face high-pressure situations on a daily basis, they will ultimately look for employment elsewhere. Such circumstances are inept and costly to employers as they have to invest in training and bear other costs to bring new employees on board.
If it is proper surveillance with a written policy and consent of the employees, it will not break the trust level as it will do, when the employees’ phone is being spied on without their knowledge. Definitely, they will get snubbed and may quit the job, too.
4. It causes a communication gap
Although employee monitoring reduces the need for micromanaging, it also causes a larger communication gap between employees and their managers. The managers no longer converse with their team members about their workloads, processes, and general ideas. As a result, it removes the sense of humanity within the workplace.
Employees definitely need verbal conversations to feel satisfied and stay motivated within the office. Employee monitoring can eliminate all of that and leave the worker feeling exhausted and frustrated.
5. It adds extra costs
This is an expensive surveillance tool as you have to install monitoring software on each employees’ phone. Nowadays, monitoring is done through employee monitoring applications, and these apps are expensive. Obviously, those apps with the cheaper rates don’t offer the required features, but those that offer advanced features with outstanding performance are costly. Additionally, it adds staffing cost because there must be someone who looks at the phone data which is being recorded.
Though implementing a surveillance system to monitor employees’ phone can be beneficial, it is much important to comprehend first what the pros and cons are and analyze whether it will be suitable for your company in the long run. With increased productivity and safety also comes stress and a lack of trust. Of course, the pros are outnumbered when a comprehensive analysis is conducted. So, review the above and be cautious in picking the right tracking system for your employees.
Cover Image credits